Communication is the most important element in customer service. Good customer service entails listening to customer needs and addressing them. Since customers are the pillars of any business, creating lasting relationships with them keeps a business running.

Ineffective communication in customer service costs the US about $4 billion annually. With…

Eiad Hasan

Based in Ohio, Eiad Hasan is the branch manager for two JP Morgan Chase Bank branches, one in Twinsburg and the other in Aurora.

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